Frequently Asked Questions

Select a route on our website, choose the date and number of guests, then click "Buy ticket". You will receive a QR code on your phone number. You can also buy a ticket via WhatsApp or call +996 998 070 755.

Pay by QR via Finik — any Kyrgyzstan bank, Visa/Mastercard — or cash at the pier. Online payments deliver a QR ticket via WhatsApp.

Yes — before departure, refunded less a 10% handling fee. No refund after departure or if you miss boarding. If we cancel (weather, technical) — 100% back with no fee. Online tickets are refunded at the main desk (desk 1) at the pier; desk-bought tickets at the desk of purchase. You can also message WhatsApp +996 998 070 755.

If there is a storm warning, the trip is automatically cancelled with a full refund. We notify you via SMS 2 hours before departure. Free rebooking to another date is available.

No, just show the QR code on your phone when boarding. Our staff will scan it at the pier. No internet? A screenshot of the QR code works too.

Yes, children under 3 travel free (no separate seat). Ages 3-12 get a 50% discount. The ship has a kids zone with games and entertainment.

The "Cruise" ship has an onboard buffet with drinks and snacks. On speedboats, you may bring your own food and drinks (no glass containers).

Sunset cruise -- 2 hours, morning cruise -- 1.5 hours, speedboat tour -- 40 minutes. Private charter -- 2 to 6 hours as you wish.

Main piers: Cholpon-Ata (central beach, coordinates on Google Maps) and Bosteri (near the waterpark). Exact coordinates are sent via SMS after purchase.

On the "Cruise" ship -- yes, free Wi-Fi on all decks. Speedboats do not have Wi-Fi due to distance from shore.

Yes, private charter starts from 7,000 KGS. Includes a captain, your choice of route, and onboard service. Buy a ticket via our website or WhatsApp.

Fill in the form on the group ticket order page or contact us via WhatsApp. We offer animation, cake, decorations, and a special kids menu from 1,000 KGS/person.

Just your phone with the ticket QR code. Foreign citizens need a passport (checked at boarding). Children under 12 do not need a birth certificate -- adult accompaniment is sufficient.

Yes, 3 tiers: Standard, Gold, VIP. 10% of every purchase is credited as points. Gold -- from 5 trips (10% discount), VIP -- from 15 trips (20% discount + priority boarding).

Phone: +996 998 070 755 (daily 09:00-21:00). WhatsApp: +996 998 070 755. Telegram: @ikcruise_bot_support. Email: info@cruise.kg. Average response time -- 15 minutes.

The dress code is relaxed, but we recommend smart-casual: a light dress or shirt, closed-toe shoes. The upper deck can get cool in the evening -- bring a light jacket or shawl. Light colors photograph beautifully against the sunset.

Virtually never. Issyk-Kul is a freshwater lake with minimal waves. Our steamships are very stable thanks to their wide hulls. In 5 seasons and 12,000+ guests, seasickness cases are extremely rare. If sensitive, choose a seat on the lower deck near the center.

Yes, for private charters or full ship rentals you may bring your own cake, flowers, decorations, and banners. We will help set everything up on board. For regular cruises -- only compact decor approved by the manager.

Yes, with a private charter the route is entirely your choice: along the southern shore, to quiet coves, to Karakol or Tamga. The captain will recommend the best spots for sunset and swimming. Minimum rental is 2 hours.

Not on regular cruises, but we can recommend trusted photographers who work on the lake. For private charters, a photographer or videographer can be included upon request. Best shooting time is 40 minutes before sunset.